COVID-19 FAQs

When will the Retreat reopen?
With accommodation restrictions lifted just 4 weeks prior to our winter closing period (mid-July- mid-September), we have made the decision to remain closed until mid-September.  We will be carefully monitoring the impact of restrictions easing and will decide on our exact reopening date once we have a clearer understanding of the situation.
I have a future booking at the retreat, will I still be able to visit?
All existing future bookings from mid-September are still in place. We will be in touch should anything change.
I have a voucher which expired during the COVID-19 restriction period, or is about to expire, what are my options?
We will be extending vouchers, taking into consideration the period for which we’ve been closed due to COVID.
What is happening at the Bush Retreat during our closure period?
We are busy working away on projects and new developments at the Retreat.  These include:
  • Extending and developing our native gardens
  • Additional landscaping, creating pockets for guest to relax in the outdoors and soak up the good bush vibes.
  • Further work on our walking track and mountain bike loop YAY!
  • We’re fitting out a new bike workshop and storage space so guests can fine-tune their bikes before hitting the local St Helens and Blue Derby mountain bike trails.
  • Our vegie garden is getting a lot of attention too!
  • All in all, we are really making the most of this time to make the Retreat even more beautiful and improve the facilities for you, our guests.  We’re looking forward to sharing the new and improved space with you as soon as we reopen. Until then, take care and stay safe.

FOOD & CATERING

What catered and dining options are available at the retreat?
At the retreat, we offer our Tasmanian Produce Platters as a dinner option ($45pp) and breakfast ($25pp).  If you would like to book our produce platter, please pre-book at least one day prior to arrival.  Breakfast can be booked on arrival.
We also offer a range of catered options for Exclusive Group Bookings, prepared by our in house chefs.
What time will our Produce Platter be ready?
Produce platters will be available to collect from between 6-7pm.

RATES & AVAILABILITY

What are the rates for each space?
You can view our rates in the ‘full rate’ column on our booking site.
What is the maximum amount of people per Bell Tent?
The maximum number of guest that can be accommodated in a Bell Tent is strictly 3.  The only exception is where an infant under 2 years old is part of the group.
What is the charge for extra guests?
Our base rate for each rate includes 2 guests.  Additional guests (including children) are $50 per person, per night.
Can I book our the entire retreat for my group?
Yes, our Exclusive Group Booking Package is perfect for larger groups.  To make an Exclusive Group Booking, please contact us directly enquiries@bayoffiresbushretreat.com.au

VOUCHERS

Can I buy a voucher?
Yes, our digital vouchers can be purchased online here.
How long are vouchers valid for?
Vouchers purchased from November 2019 are valid for 3 years from the date of purchase.
Vouchers purchased prior to November 2019 are valid for 12 months from the date of purchase.
How do I use my voucher?
Please follow these steps to claim your voucher.
  • Check availability on our booking site.
  • Once you have found an available date that works for you, email enquiries@bayoffiresbushretreat.com.au and include the following information: full name, mobile no, voucher code and the date you would like to book.
  • Once you have received your confirmation email, make sure the dates on the confirmation email are correct, and as you wish.
  • If you would like to add any additional meals to your booking, contact us prior to our arrival.

OTHER

What time is check-in and check-out?
Check-in is between 2pm-7pm.
Check-out is 10am